PAYMENT, BOOKING, REFUND & RETURN

  1. Due to Covid-19 all refunds may take a minimum of 1 to 6 months or more due to financial backlog of airlines & other payments. We apologies for the inconvenience. We are trying to serve you with the best of our ability. All other refund rules (mentioned below) are considered in active at this moment.
  2. No service voucher, air tickets & other documents will be handed over until 100% payment is cleared.
  3. All service price will be final at the time of actual booking. Not at the time of payment by client. Client must pay any difference of price that may occur during this period. Any dispute due to price difference after payment can be met with a refund with 10% service charge on total service value deducted with a minimum of BDT 2000+ per person in any service value amount. If client disagrees with any price increase after payment, he must notify us in writing with in 1 hour of getting confirmation from us that the service price will increase from the original quotation. If done so we shall arrange for the refund minus the service charge within 7 working days. All refunds must be collected from our office via cheque. Due to global bookings this is unavoidable.
  4. All services are nonrefundable unless said otherwise in the original service voucher or quotation.
  5. Any service cancellation must be done through client’s original email or original communication method (must be in writing).
  6. All booking will be cancelled without notice 2 working days before departure date if full payment is not cleared.
  7. 70% Advance payment may be acceptable if departure date is 30+ Days from booking date depending on 3rd party supplier policies. If departure date is less than 30 days away, then 100% payment must be made to do any kind of bookings.
  8. Late payments will be subject to extra fees. 2 – 5 Days delay = 2% of total due bill. 6-10 Days delay 5% on total due bill, 11-30 Days delay 10% on total due bill. After 30 days we will file lawsuit for due bill + legal fees + court fees + compensation for harassment. No notice will be given to client before filing lawsuit.
  9. We will respond to your communication only with in office hours (10:30am to 07:00 pm) & working days (Sat – Thu, except govt holidays & other holidays).
  10. International travel involves many foreign bodies such as foreign embassy, immigration body, airlines, accommodation, tour operators, transport & more. Any change beyond/within our control can be made without prior notice as there is no way to influence these foreign bodies, especially foreign government entities. No financial damage shall be compensated for any change made by any foreign body. All refunds subject to refund fees as per individual service.
  11. Any refund is subject to cancellation charges depending on specific service purchased.
  12. All communication must be made through the initial contact person with whom you took the service from. Other office staff cannot help you & cannot entertain your inquiry.
  13. We are only responsible for the services we provide and are liable for & limited to the the amount paid to us for the service provided. Any claim outside the total value of the service provided will not be entertained in any case what so ever.
  14. If you do not understand any terms or any document, we provide it is your responsibility to ask us and understand.