TERMS & CONDITIONS

AIR TICKET

  1. All air ticket & other service price subject to availability at the time of booking. Not at the time of payment.
  2. After client payment if any price of service increases or becomes unavailable for booking then client must pay the difference of price. If client decides not to purchase the service, all together then refund will be given minus service charge of minimum 5000 BDT per person or as mentioned at the time of refund depending on service.
  3. All air tickets are non-refundable in any case unless mentioned otherwise.
  4. Any change in air ticket is subject to airline fee, agency service charge, fare difference and airline policies.
  5. All changes in airline tickets subject to airline rules.
  6. Date change, cancellation, refunds and other services depend on airline policy, airline fees and agent service charges. Agent is not liable to declare any other information to passenger other than gross price of service taken.
  7. Any financial information communication shall be made through agent’s official methods such as email / WhatsApp/ money receipt / invoice. We do not provide any kind of information related to internal financials or third party financials.
  8. Passengers are expected to read all details of an air ticket that is provided before purchasing air tickets and other services. All passengers are expected to enquire any and all details about an air ticket before purchasing. Any issue raised about an air ticket mentioning passenger did not know about the certain aspect will not be entertained in any case after ticket is issued.
  9. Air tickets cannot be booked for more than the allowed timeline provided by each airline.
  10. Any issue related to flight is the responsibility of airline such as delay or flight cancellation & others.
  11. All air tickets will be cancelled 24 hours before flight time if 100% payment is not made by passenger.
  12. Passengers must provide valid passport and visa proof to issue tickets.
  13. Any service other than air ticket issuing is subject to extra fees depending on airline policy such as seat selection, meals, upgrading, wheelchair, transit visa, transit accommodation or other services.

TOUR PACKAGE

  1. All prices are subject to change without prior notice as per availability. Even after advance payment prices may change till booking is confirmed.
  2. All tour package & related services are subject to availability at the time of booking. Not at the time of payment received from guest.
  3. All accommodation names mentioned will be included as per individual tour package details but in the case of un availability similar accommodation will be provided. By the word “similar” we mean an alternative accommodation that will a) be of the same star category b) be near to the original accommodation or in another location that serves the tour package in the same way have comparable room category (double/twin/triple/family) & breakfast. In case of any accommodation change we try our utmost best to provide an even better & upgraded facility but may not match exactly with the original offered one.
  4. All price quotations provided may be valid for a maximum of 24 hours and are subject to availability.
  5. After client payment if any price of service increases or becomes unavailable for booking then client must pay the difference of price. If client decides not to purchase the service, all together then refund will be given minus service charge of minimum 5000 BDT per person or as mentioned at the time of refund depending on service.
  6. Service charges applicable if you dont purchase given service quotation after visa is approved depending on purchase conditions agreed upon first service confirmation.
  7. All unpaid service will be cancelled 4 days before departure date.
  8. We will not provide any custom tour package quotation without being informed of guest actual budget for tour.
  9. Hotel standard check in 1400 hrs & check out 1200 hrs. Early check in or late check out may have extra fees charged by accommodation directly to guest.
  10. We encourage all guests to check hotel website online to see hotel standard & facilities. But purchasing travel services from us you agree to the service standard of the hotel provided through checking the facilities of the hotel online from the hotel official website.
  11. We will provide travel services / accommodation images if available after full payment for booking is complete.
  12. Published rates are not valid during blackout periods such as holidays, trade fairs, exhibitions and special events.
  13. It is your responsibility to be at the designated pick up / drop off spot & locate your driver / tour guide. Failure to do so will result in cancellation of the transfer or tour without refunds.
  14. If you can’t find your driver/guide, please wait 15 minutes and call the local operator number given in your voucher. If you call us it will take much more time to solve your problem.
  15. If your hotel is out of local operator services, then extra surcharges apply that must be paid by passenger on spot to the driver directly
  16. Transfers from 09 PM to 07 AM may have extra surcharges applied that must be paid by passenger on spot to the driver directly.
  17. If your hotel is outside local operator service are you must meet your driver / tour guide at mentioned location on your own expense.
  18. Entry fees to attractions are not included in any tour unless mentioned otherwise.
  19. Package prices mentioned are per person based on minimum of 2 passengers or said otherwise.
  20. Booked package must be cancelled 31+ days prior to departure date subject to each tour package individual terms & conditions. If done so refund may be given minus nonrefundable services & 10% service charge. If cancelled after 31 days prior to departure, then no refunds will be given in any case.
  21. No refunds will be given for unutilized services. Any advance given for any package is nonrefundable in any case.
  22. Due to unavoidable circumstances some changes to the package may be necessary, we apologies for any inconvenience & expect your kind understanding.
  23. Rooms near your family / friends depends on availability, there is no certainty for that.
  24. Waiting time at the airport may be 15-90 min depending on local operator. Waiting/extra luggage charges may apply. Each adult is allowed one luggage (28 inch max) & one carry on (12 inch max). Failure to arrive on time for any reason what so ever will result in booking cancellation / no show & guest must arrange own transport.
  25. No additional instruction to the local operator / guide / driver for any changes in itinerary can be made. Exact timing & itinerary should be followed. Any instruction to wait / return / come back / other changes may result in confusion & cancellation of the booking with no responsibility to Dragon Holidays BD
  26. Air fare is nonrefundable in any situation regardless of airlines rules. Any changes made to the itinerary are subject to fees & service charges.
  27. All tour packages are nonrefundable non changeable. If change is permitted you are required to pay the price difference for new dates.
  28. The guests are requested to follow the rules and regulations of the resort / hotel where they are accommodated.
  29. In the unlikely event of reserved accommodation not available for you upon arrival at your destination, we would immediately arrange for an alternate accommodation of the same standards.
  30. We shall have no legal liability for any loss, damage, personal injury arising directly or indirectly from any aspect of your holiday.
  31. Journey undertaken by air, land or sea is governed by the terms and conditions of the service provider. Any changes made by the service provider is out of our control.
  32. In the unfortunate event of vehicle breakdown, local operator provide you alternate vehicle. However, the time loss due to event will not be compensated.
  33. In case of any immigration/Visa complications, the cancellation policy shall be applicable in full as non-refundable.
  34. All communications during the tour must be done to the local operator (number given in tourist vouchers). Any issue must be communicated with local operator at the time of the issue. Communicating with us about local issue will require a complain form to be filled up & submitted for review which will take from one to four months to investigate and process.
  35. 70% of total payment must be made for bookings the departure date of which is 31+ days later. For bookings less than 31 days early 100% payment is required. Advanced booking money is nonrefundable in any case of cancellation in all situations after less than 30 days is left of departure date regardless of accommodation or any other party involved.
  36. Any changes to your tour after you have made payment requires new fees depending on the changes you require.
  37. Any bookings made by us may or may not be under guest name. As per different local establishment rules & policies.
  38. It may take up to 2-7 working days to issue actual service vouchers depending on accommodation & other local operators.
  39. Hotels, resorts, transportation or any tour operator may charge guests extra as per their specific policies on surcharges regardless of what is mentioned in the guest voucher. Blue-Dream Travels is not responsible for this type of fees.
  40. We are not responsible for any delays by 3rd party airlines, local transport or local tour operators. Any financial loss due to delays are not our responsibility. Any transport will not wait after specific waiting time. Delay due to flights will result in booking becoming a no show with no refunds given. Guest must arrange own transport in this case.
  41. Any delay by airline will result in missing your airport transfer or tour & is not changeable. Please arrange alternative transport yourself.
  42. Your driver will wait a limited amount of time after your flight lands depending upon local operator waiting time which can be 30 – 60 minutes. If you dont find driver near the arrival area / exit gates, then driver will leave with no refunds given. If flight is delayed inform local operator immediately. They may be able to reschedule your pick up. Otherwise pick up will be cancelled with no refunds.
  43. As budget travel arrangement local providers are cheap & do not follow standard levels of service compliance we will not provide any support for this type of services booked.
  44. Please note it is customer’s responsibility to locate the driver as driver has limited authority to move inside the airport.
  45. Child / Infant policy subject to individual hotel/transport/local tour operator.
  46. We are not responsible for any aspect of the tour that is out of our control or jurisdiction.
  47. Failure to mention all details of children including age, height, number or any other information is subject to local establishment or tour operator decision. We are not liable for any financial loss if incurred.
  48. Any TAX, service charge, or other fees imposed by local or foreign government must be paid by guest directly to authority upon arrival or check in.
  49. Any extra charge imposed by any 3rd party is payable to 3rd party directly by the guest and are not our responsibility. Any fee may be imposed by 3rd party like airlines or hotel as per their policy or as per extra facility given to the guests, payable by guest directly
  50. Any change made by local operator is out of our control therefore is not our responsibility.
  51. If any hotel / tour / transport or other service is not available on spot please call the local tour operator or local partner number on the voucher & mention your booking number & name. No other information is required. Local operator will arrange alternative service as per availability
  52. Any tours may or may not include transfers from hotel depending on tour operator policy. Any tour which includes hotel transfers may not be available if your hotel is not covered by the tour operator service area.
  53. It is passenger’s responsibility to bring required documents for entry to a foreign country.
  54. If a flight is cancelled or missed by passenger, he must contact airlines to change dates.
  55. Any refunds processing time will be from 30 to 90 days depending on local tour operator policy.
  56. Entry fees to attractions, sights, historical or other places are not included & must be paid by guest on spot.
  57. All hotel rooms are provided as basic version of any hotel in DBL / TWN if not mentioned otherwise by guest in advance. Any request for specific room subject to availability & extra fees.
  58. Purchasing tour package or hotel service means you have seen the hotel that is offered and agree to it. Please look at the hotel information online before confirming.
  59. Blue-Dream Travels reserves the right to change any policy without prior notice.

VISA SERVICE

  1. 100% processing fee and all of the required documents must be provided all together in advance.
  2. For first world country visa processing may take 7 to 15 working days to process your visa unless said otherwise.
  3. We are not responsible for any delay in visa process due to embassy technical or non-technical issues.
  4. All visa service charges & embassy fees are nonrefundable in any case or situation of the visa outcome what so ever.
  5. Visa processing time will start after 100% of processing fee paid & has provided all correct information and documents related to the visa.
  6. We do not give any guarantee of any visa approval for any client. Visa approval depends on embassy decision. If any visa is refused respective embassy may or may not provide reason, rejection seal or any other official protocol that embassy might have. We are not responsible or will answer for any such decision.
  7. Client will have to provide fully ready and submit table documents to us. This includes all notary, certification, translation etc.
  8. We do not provide any false papers or identity of any kind. Blue-Dream Travels will not advice anyone anything that is not legal or un ethical.
  9. After full payment if client wants to cancel the service with in one-hour client will get 80% of visa processing fee & 100% of embassy fee if embassy fee is not paid already, if embassy fee already paid then no refund will be given. No refunds after one hour of payment.
  10. No claim shall be entertained for missing documents after visa file is delivered to client. It is client’s duty to receive all documents properly.
  11. Any kind of reference numbers will not be given to any applicant during or after visa processing timeline for any situation. This is strictly our business process and this information will not be disclosed to the applicant to ensure smooth and hassle free operation.
  12. Any delay in passport delivery by embassy & any financial loss as a result of it is not our responsibility.
  13. All our clients are expected to read all of the terms and conditions before taking our services. We are not bound to disclose any information related to visa processing to any individual, organization or part.
  14. Any changes made to any visa service (early withdrawal, cancellation, re submission, repeat appointment, un-scheduled delivery / pick up / logistics work/other work not included in the visa service package) will be charged extra and must be paid before visa processing is done.
  15. We will not be giving any information regarding any visa process other than visa delivery notice to client. We will not share any visa tracking information and nor will we give any document related to our internal visa process. We do not share any information on how visa application was prepared & what information was used to prepare. Rest assure donly information provided by the applicant will be used to apply for his / her visa application.
  16. If any pressure is created to break our agency rules by any party, they will face legal action with serious consequences. We reserve the right to file lawsuit against any individual or organization with any unethical accusations portrayed against us in any public, private, social or digital media platforms.
  17. Any embassy may take extra time to process any visa. All delivery time mentioned are approximate. We are not responsible for any losses due to late visa decision by embassy. Any complaint must be made by the applicant to the respective embassy regarding any irregular procedures. We do not provide any contact information about any embassy regarding any issue.
  18. For any visa refusal we are not bound to show cause of refusal as it is strictly an embassy decision.
  19. If visa applicant or client has any due payments towards agency, then due must be cleared before passport or other visa related document is delivered.
  20. Any embassy may change their visa process, rule, timeline, required papers list, qualification, fees or any other aspect without prior notice. We are not responsible for any such changes made as no embassy is obligated to have notice standards.
  21. Any mistake made due to misrepresentation from applicant or wrong/not up to date information provided by applicant is the responsibility of the applicant alone and any consequence that may result from the situation.
  22. If any document is proven to be lost due to our mishandling of applicant documents, we will pay up to BDT 5000-taka total after receiving legal written proof of the value of the document lost. Service taken by applicant must be more than BDT 10,000 to qualify. We are not responsible for unfortunate circumstances outside our control.
  23. For Russian visa if we fail to provide invitation within 7 working days then we will do it in 15 working days & 15 working days’ visa service will apply. For Russian visa process working days = Mon day to Thursday except other holidays in between. We are not responsible for any delay in this process due to situations out of our control. In that case our original fee will be collected.
  24. We will take written consent of all visa application details. Once process is started no change allowed. Any change requires new application & full new visa service payment.
  25. No change in service purchased shall be accepted after service has been started or payment is made. Any change subject to new fees/availability.
  26. We will only communicate with applicant OR contact person in all regards. NO other communication from others will be entertained.
  27. Blue-Dream Travels reserves the right to deny service to anyone after evaluation.
  28. We will not delay any of our process due to lack of information, documents from applicant or any other situation of the applicant that will delay our service process. You must receive the service within time frame mentioned by us. 1 to 7 days of delay = 10% extra charge.
  29. We will not entertain any service claim after delivery date is over.
  30. Any un utilized service is not transferable in any situation. If you paid & cancelled a service, then all fees are non-refundable.
  31. All due payments must be cleared within 3 working days of service completion. Otherwise 10% extra charge applicable for 1 to 7 days’ delay. 30% extra charge applicable for 8 to 10 days’ delay. More than that we will take legal action.
  32. If you don’t submit documents for visa on our mentioned date then we will cancel all bookings, invitation.
  33. We do not provide any documentation printing, copy, scanning, notary, translation or other document services. Subject to extra charges during purchase.
  34. You must send visa scan copy after visa approval for our record & reporting to respective inviting company in respective country.
  35. We reserve the right to display or make reference to any approved visa which we have processed.
  36. Any delay more than 5 working days in giving information/documents to us for your service, then service will be cancelled without refund.
  37. For all visa service: after making payment for visa if you do not finish complete visa process then we will not provide any refund whatsoever.
  38. For Russian visa rejection, some employee from embassy may tell you different things like invitation is not paid or something. That is not true and we have proven it time & time again. They say this so that you don’t create problem for them & go to travel agency to argue. We will not entertain any kind of accusations like this what so ever.
  39. Blue-Dream Travels reserves the right to make any changes to its internal policies without prior notice.
  40. All other services: Visa rejection letter request: BDT 3000, 5 correspondences with embassy / authority BDT 5000, Re application BDT 8000, Reschedule appointment BDT 3000. All these service fees subject to change. Please check latest add on extra service fees for visa processing service on our website.
  41. It is passenger responsibility to make sure he has all required valid documents to travel abroad including valid passport, visa & other documents.
  42. For Vietnam visa approval 100% refund may be given if visa is rejected by Vietnam Immigration Authority. No refunds will be given if Vietnam Immigration Authority is late in issuing visa or if Vietnam Immigration Authority issues visa with different visa validity period than client requested. Visa date may be required to be changed as per Vietnam Immigration Authority instruction. No refunds will be given if visa is not rejected. No date change allowed by the applicant after visa service is purchased from Dragon Holidays BD. Visa letter may be issued for 1 – 20 days’ maximum as per Vietnam Immigration Authority decision.